Cloud Communications
WaveConnect Communications
A fully managed cloud communications solution for dependable business calling.
The Client Problem
Bring calling, routing, voicemail, desktop access and mobile access into one managed platform.
Capabilities
A practical set of services configured around your environment, goals and operating model.
Cloud phone systems
Configured and supported for day-to-day business communication.
Auto attendants
Configured and supported for day-to-day business communication.
Call queues
Configured and supported for day-to-day business communication.
Smart call routing
Configured and supported for day-to-day business communication.
Desktop calling
Configured and supported for day-to-day business communication.
Mobile calling
Configured and supported for day-to-day business communication.
Voicemail-to-email
Configured and supported for day-to-day business communication.
Number migration
Configured and supported for day-to-day business communication.
Reporting
Configured and supported for day-to-day business communication.
Setup and ongoing support
Configured and supported for day-to-day business communication.
Business Outcomes
- Modern calling tools
- Simpler phone management
- Better routing
- Flexible desktop and mobile access
- Supported migration
Ideal Client Profile
- Organizations that need dependable technology leadership without unnecessary complexity.
- Teams with growing security, cloud, software or operational demands.
- Leaders who want a partner that can support both daily operations and project delivery.
Delivery Approach
- Step 1
Discover
Clarify goals, constraints, risks, users and the current environment.
- Step 2
Assess
Review systems, dependencies, data, security posture and requirements.
- Step 3
Plan
Define a practical roadmap, delivery approach, milestones and responsibilities.
- Step 4
Implement
Configure, migrate, develop, integrate, deploy and validate the work.
- Step 5
Support
Monitor, improve and adapt the solution as needs change.
FAQ
How does Great Lakes IT Inc. start a waveconnect engagement?
The first step is a focused discovery conversation followed by an assessment of goals, environment, risk and practical next actions.
Can this be delivered as a project or ongoing service?
Yes. Great Lakes IT Inc. can support one-time projects, ongoing managed services, advisory engagements or a blended model.
Do you work with existing vendors and internal teams?
Yes. The delivery approach can include vendor coordination, internal team collaboration and clear documentation.
Let's Build a More Secure and Capable Organization
Whether you need dependable IT support, stronger cybersecurity, a modern website, custom software, or guidance adopting AI, Great Lakes IT Inc. can help define and implement the right solution.